Privacy Policy

1. Who we are

Kalim is operated by KalimLabs LLC ("we", "us"), a Wyoming limited liability company. Our mailing address is 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA. We're a small team building an AI-powered Egyptian Arabic conversation app. You can reach us at support@kalimlabs.com or +1 (307) 209-5612.

2. What we collect

When you use Kalim, we collect three buckets of data — in plain terms:

• Account information. Your email address, your name (if you give us one), and the answers you give during onboarding (your goal, current level, and how many minutes a day you plan to practice). When you sign in with Google, we receive from Google your email address, your display name, and your profile photo. We use these only to create and authenticate your Kalim account.
• How the AI tutor should address you. Optionally during onboarding, you can tell us whether the tutor should use masculine ( enta, 3aayiz) or feminine (enti, 3ayza) Egyptian Arabic verb forms when speaking to you — Egyptian Arabic uses different second-person forms for men and women, and the tutor needs to know which to use to sound natural. You can choose “Prefer not to say” and the tutor will use neutral phrasing. This answer is stored on your profile and used only inside the tutor's system prompt. We don't use it for advertising, share it with third parties, or sell it.
• Your activity inside the app. Lesson completions, streak and progress data, your conversations with the AI tutor (text and short-term audio of what you said), and the AI's corrections of your speech. We use this to deliver the product — your streak doesn't work without tracking the days you practiced.
• Billing information. Handled entirely by Stripe. We never see or store your credit-card number — Stripe gives us a token. We store your subscription status, plan tier, and billing-period dates so the app knows whether you have access.

We also log technical metadata for things like error reporting and latency monitoring — request IDs, response times, error codes. This is scrubbed of your transcript content before it reaches our error-reporting tool.

3. How we use it

• To deliver the service — load your lessons, track your progress, run conversations with the AI tutor, charge your subscription.
• To send transactional email — welcome, trial reminder, cancellation receipt. We don't send marketing email unless you opt in separately.
• To debug and improve the product — anonymized aggregate metrics on latency, error rates, and lesson completion.
• To support you when you write to us.

We do not sell your data. We do not use your conversations with the AI tutor to train third-party AI models — your inputs to our AI language and voice providers are processed on a per-request basis under their no-training terms.

4. Who we share it with

To run Kalim we rely on a small number of vetted service providers. Each one sees only the slice of your data it needs to do its job. The categories of providers we use:

• Cloud hosting and database. Stores your account, progress, and conversation transcripts. Servers in the United States.
• Application hosting. Serves the app over a global edge network.
• AI language model provider. Generates the AI tutor's replies and corrections. Receives the text of your turn plus the curriculum context needed to respond. Our provider's API does not train on customer data.
• Speech-to-text and text-to-speech provider. Turns your voice into text and the tutor's replies into voice. Audio is processed in real time and is not retained for training.
• Payment processor (Stripe). Handles billing. We never see or store your card number — Stripe gives us a token. We store your subscription status, plan tier, and billing-period dates.
• Transactional email provider. Sends welcome, trial-reminder, and cancellation emails. Receives your email address and the email body.
• Error and performance monitoring. Receives error metadata (timestamps, request IDs, status codes). Transcript content is scrubbed before it's sent.

We share data with these providers only to make Kalim work. We do not share your data with advertisers, brokers, or analytics aggregators.

If you'd like the current list of the specific companies behind each role (our sub-processor list), email support@kalimlabs.com and we'll send it.

5. How long we keep it

• Voice audio — not persisted. The audio of your spoken turns is processed in memory during the conversation and discarded. The text transcript remains so you can review past lessons.
• Transcripts, lessons, progress — kept for as long as your account exists. You can export everything from Account → Download data at any time.
• Account data — kept while your account is active. If you cancel and don't re-subscribe, we keep your data so you can come back where you left off. To permanently delete your account, email support@kalimlabs.com — we delete within 7 days.
• Billing records — kept by Stripe per their retention policy and required by tax law in their jurisdiction.

6. Your rights

Whichever country you're in, you have these rights with respect to your data:

• Export. Download a JSON file with your profile, progress, and conversation transcripts from Account → Download data inside the app. Voice audio isn't included (it's never stored). Stripe billing history lives in your Stripe Customer Portal.
• Correction. Edit your profile and onboarding answers from Account → Settings. For anything else, email us.
• Deletion. Email support@kalimlabs.com and we'll delete your account and associated data within 7 days. Some billing records may be retained by Stripe to comply with tax law.
• Withdraw consent. Cancel your subscription at any time from Account → Subscription. Cancellation doesn't delete your data — use the deletion right above for that.

If you're in the EU, UK, or California you have specific data-protection rights under GDPR / UK GDPR / CCPA. Email us and we'll fulfill them.

7. Cookies and similar technology

We use cookies for two things: keeping you signed in (an authentication session cookie) and remembering your in-app preferences like your voice choice. We do not use third-party tracking cookies or advertising trackers.

8. International transfers

Kalim operates globally. Some of our service providers store and process data in the United States. By using Kalim, you understand that your data may be transferred to and processed in countries outside your own. We rely on the standard contractual protections these providers offer for international data transfers.

9. Security

We do reasonable things to keep your data safe: encrypted transport (TLS) for everything, row-level security in the database so users can only see their own rows, no client-side exposure of API keys, no audio retention. We don't claim to be unhackable — no one is — but we do try.

10. Children

Kalim isn't designed for children under 16, and we don't knowingly collect data from them. If you believe a child has signed up for Kalim, write to us and we'll delete the account.

11. Changes to this policy

When we change this policy in a way that matters, we'll update the "last updated" date at the top and, for substantive changes, email you. Small fixes (typos, clarifications) we'll just push.

12. Contact

Questions, requests, or anything else — write to support@kalimlabs.com or call +1 (307) 209-5612. A real human answers.

13. Google API data

When you use "Sign in with Google," we access your Google account email address, display name, and profile photo. We use this data solely to create and manage your Kalim account. We do not use it for advertising, analytics aggregation, or any purpose beyond account authentication and display.

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.